An operating company held together by spreadsheets
We ran this audit inside an operating company that was managing the whole business through spreadsheets and a cell phone. We walked the real process with the people doing the work, found the step everyone had stopped questioning, deleted it, and straightened out the handoffs. Only then did we automate what was left — because another tool on top of the old process would have made the mess faster.
- MappedEvery handoff
- DeletedNeedless step
- ThenAutomated